Frequently Asked Questions

Palace of Roman partners with a network of authorised boutiques and distributors across Italy (Milan, Florence, Modena, Como, Rome), Sweden, Spain, Austria, Northern Ireland, and the United States — offering more than ninety luxury houses including Gucci, Versace, Balenciaga, Dior, Prada, Saint Laurent, Alexander McQueen, and Armani. Stock ships sealed from the location holding the piece.

Palace of Roman is an independent multi-brand boutique that partners with authorised distributors — the same model used by leading luxury platforms. We are not a directly appointed flagship of any single house; pieces reach us through the brands' own authorised channels.

Every piece is 100% authentic, sourced directly from the brands or their authorised distributors, and ships sealed in original packaging with tags and dust bag intact. If an independent authenticator ever challenges a piece purchased from us, return it within ninety days for a full refund.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna through our Shopify checkout. Payment is captured at the moment your order is placed.

Warehouses begin preparing orders within 24 hours. To amend or cancel, write to the concierge at support@palaceofromanofficial.com immediately and we will do our best to intercept the order before it ships.

If your order contains pieces from more than one warehouse, each location dispatches its parcel separately. You will receive a tracking number for each.

Warehouses dispatch within 24–48 hours of order confirmation. Typical transit from dispatch: 2–3 business days within the EU; 3–5 days to the UK, Switzerland, and Norway; 4–7 days to the United States and Canada; 5–10 days to the rest of the world.

UPS, FedEx, and DHL exclusively — always with a live tracking number. Warehouses and couriers do not operate on weekends or local public holidays.

Yes — we ship across the European Union, the United Kingdom, the United States, Canada, and most of the world. A small number of destinations are restricted by the originating warehouse; checkout will confirm before payment.

Orders within the European Union ship intra-EU with no further duties. Orders to the UK, United States, Canada, and other destinations may attract import duties and local taxes on arrival, payable to the courier.

Fourteen days from the day your parcel is delivered. Pieces must be unworn, with all original tags attached and in their original packaging.

Write to our concierge with your order number and reason for return. We issue the correct return address for the originating warehouse and walk you through the next steps.

By UPS, FedEx, or DHL with a live tracking number. Regular postal services cannot be accepted. Always confirm the return address with us first — returning to the wrong warehouse incurs a 20% restocking fee.

The fastest path is to place a new order for the replacement size and open a return on the original. As soon as the return is received and inspected, the original is refunded.

Write within fourteen days of delivery with photographs of the piece, the brand tag, and the visible defect. Once the case is confirmed, we provide a prepaid return label and arrange a full refund or replacement at no cost.

Each product page lists sizing in its original brand system (IT, FR, UK, US) with a conversion note where helpful. Italian sizing typically runs one size smaller than the equivalent US size for ready-to-wear. If in doubt, write to the concierge for a personal fit recommendation.

Yes — share the piece and your usual size and we will respond with the maker's fit notes and a personal recommendation the same business day via our Contact page.

Follow the brand care label sewn into the garment. Leather pieces benefit from a soft storage bag and annual conditioning. Knitwear should be folded, not hung. Silk is best rolled and kept out of direct light. See our leather care guide for detail.